About hotels.com
Hotels.com is a leading
provider of lodging worldwide, offering reservation services through its
own websites (including www.hotels.com and others), its interactive affiliate
network (www.IAN.com), and its toll-free call centers at 1 800-573-6920.
Hotels.com offers travelers
the widest selection of lodging accommodations from traditional hotels
to vacation rentals at over 12,000 properties in more than 400 cities
in North America, Europe, the Caribbean and Asia. The company offers a
one-stop shopping source for hotel pricing, amenities and availability,
and also specializes in providing travelers with accommodations during
sold-out periods.
Hotels.com is an operating
company of Expedia, Inc. (NASDAQ: EXPE). CST: 2059975-40. Hotels.com headquarters
are located at 10440 North Central Expressway, Suite 400, Dallas, Texas
75231.
FAQ - Frequently Asked Questions
What should I do if I have a question about a past reservation?
(cancels, credits, etc.)
To look up a past date reservation, access Reservation
History and follow the step-by-step instructions.
How do I cancel the reservations I have made?
To cancel a reservation, access Customer Care then click
on View | Modify | Cancel, and follow the step-by-step instructions.
How do I change hotels?
To change hotels, access Customer Care then click on View
| Modify | Cancel. Cancel your original reservation and re-book at the
desired hotel.
Who can I contact for help with the system?
You can make changes to a reservation through our View
| Modify | Cancel links. Also, if you need to talk to someone concerning
a reservation or just need help, you can call:
United States 1-800-573-6920
How do I know my reservation is confirmed?
We will send you a confirmation email after you complete
your reservation. This email will include the dates of your reservation
and the price. You may also confirm your reservation online by accessing
View.
How do I make changes to my reservations? (dates, names,
hotels)
To make changes to your existing reservation, access Modify
and follow the prompts. If you wish to make a complete date change (eg:
February 15 for 1 night to February 25 for 1 night) cancel your reservation
completely and rebook.
How do I get a receipt for my hotel room?
To obtain a printable receipt, access Reservation History.
Enter a valid name and booking or credit card number. When the reservation
list loads, Click on "Detail" and then click on "Request
Itinerary." Reservations booked with a credit card will have receipts
available online
Where do I find customer support for your "7 Day
Deals"?
Please direct your questions about our 7 Day Deals to
800-977-7114 or by email at customersupport@condodirect.com.
How can I be sure that my credit card information is secure?
Hotels.com has the utmost respect for your privacy and
security. Hotels.com never divulges any information in our fully encrypted
database account to anyone without your consent. Once you enter the reservations
system to book a reservation, you are automatically taken into a secure
booking engine that guarantees a safe and smooth transaction. Hotels.com
is very confident about the Internet security provided by Netscape's Secure
Sockets Layer protocol (SSL). The security features built into Netscape
Navigator, Internet Explorer, and AOL, protect your Internet communications
with: server authentication, privacy using encryption, and data integrity.
Which credit cards are accepted?
Visa, MasterCard, American Express, Diners Club and Discover.
How do I make a reservation for someone else?
To complete a reservation for someone else, simply type
in his or her name in the "guest name" field. Use the billing
address for the credit card you are using as the address.
How do I reserve my hotel room?
The reservation process we have established is very simple.
After you have entered the dates you would like to stay, you will need
to click the "Check Rates" button in order to see what hotels
are available on your dates and their rates. You may either click the
"Select" button or the "Book It!" button to begin
the reservation process or review hotel descriptions by clicking "Info."
After selecting your desired hotel you will be taken to a "Secure
Reservation Request" form. There you will need to review the "Travel
Information" and fill in the blanks on the "Customer Information"
form. The last part of the "Customer Information" section will
ask you to enter your credit card information or choose to call or fax
in the information. By paying with a credit card over our SECURE form,
your reservation is booked immediately. If you choose to call or fax the
information, the reservation will not be confirmed until we have received
the information required to process your credit card.
What about special discounts?
Hotels.com negotiates contracts with thousands of individual
hotels in advance for volume purchases and guaranteed availability. As
a result, Hotels.com is able to get great rates and we can offer great
prices to consumers.
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2008 com-discount-hotels.com. All rights reserved.
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